Family and Friends feedback results October 2020

>Staff are very pleasant and helpful
>Dr Mansour as always very friendly and a great GP
>Attentive & friendly nursing staff,helpful reception & good follow up & feedback from GPs.
>Very efficient reception staf and a quick call back from the doctor.
>I have been with Dalston Surgery 38 years! The service they’ve given me has been exceptional
>It’s very soul-less. Environs are poor, nursing staf very nice
>I was dealt with at the arranged time in a totally professional way and everything was explained to me in a straight forward easy to understand way
>Because I met Dr Ferras the best Dr in the surgery who talks straight doesn’t judge and explains things in layman’s terms
>Staff always extremely helpful including dispensary staff
>Felt COVID safe dealt with ef iciently. Everything explained during appointment.
>Could not find any fault whatsoever with the service received this morning.
>Dr called as agreed and after two discussions with me sending photos in between calls the matter was resolved
>Phoned for a telephone consultation which resulted in Doctor asking me to go in to surgery that day!! Unheard of as a rule!
>The doctor I had was lovely
>Prompt and friendly service. Query dealt with efficiently.
>I felt very cared for and the consultation was exceptionally thorough.
>Experience today went well, felt safe re Covid precautions. GP on time and very helpful. Reception and Pharmacy staff also excellent.
>Well organised and efficient
>Very friendly and knowledgeable staff. Seem like they care. Good covid protocol
>Because you are so helpful
>I never like to give full marks
>I was very nervous as I knew the procedure would be painful but the nurse put me totally at ease and was very empathetic
>Because compared to my last GP in Scotland was very pleased with the attention I received from your practice today.
>Because Julie who I saw today listened
>The surgery felt safe..appointment was on time..and Gp very thorough. Thank you.
>GP was punctual and thorough… surgery was very quiet and felt very ‘Covid secure’
>As a new patient to the practice I always feel I am listened too, and always have a thorough examination .
>The nurse was excellent, she made me very relaxed during my heart monitoring. Reception stafF welcoming, appointment was on time. >Measures to protect you from the covid virus was in
place. Nurses room was very, very clean. The nurse was very professional and reassuring. My visit to Andrea today was excellent, painless and her manner is extremely good.
>Very helpful
>the appointment was quick and efficient and felt COVID secure