What is the NHS 111 service?
A simple, free to call, easy to remember three digit number that is
available 24 hours a day, 365 days a year.
The NHS 111 service directs patients to the service that is best able to meet
their needs taking into account their location, the time of day of their call, and
the capacity of local services.
When should I use the NHS 111 Service?
When it’s not a life threatening situation, and therefore is less urgent than a
When visiting your own GP isn’t an option, for instance when the GP
practice is shut or you are away from home.
When you feel you cannot wait or are simply unsure of which service you
When you require reassurance about what to do next.
Patients with impaired hearing will be able to use NHS 111 service via a
Please continue to use 999 only for LIFE THREATENING EMERGENCIES that
require an IMMEDIATE RESPONSE.