NHS 111

NHS 111—IMPORTANT INFORMATION ON CHANGES TO THE OUT OF HOURS SERVICE

What is the NHS 111 service?

A simple, free to call, easy to remember three digit number that is available 24 hours a day, 365 days a year.
The NHS 111 service directs patients to the service that is best able to meet their needs taking into account their location, the time of day of their call, and the capacity of local services.

When should I use the NHS 111 Service?

When it’s not a life threatening situation, and therefore is less urgent than a 999 call.
When visiting your own GP isn’t an option, for instance when the GP practice is shut or you are away from home.
When you feel you cannot wait or are simply unsure of which service you require.
When you require reassurance about what to do next.

Textphone

Patients with impaired hearing will be able to use NHS 111 service via a textphone.

Please continue to use 999 only for LIFE THREATENING EMERGENCIES that require an IMMEDIATE RESPONSE.