Complaints

Make a Complaint

We make every effort to give the best advice to everyone that attends our practice. However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. In the majority of cases, concerns can be resolved quite easily. If this is so, we would wish for the matter to be settled quickly, and as amicably as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately.

A copy of the Practice Complaints Procedure can be found by clicking here.

If you have a complaint please complete the Patient Complaint Form that can be found by clicking here.

The Patient Advice and Liaison Service (PALS) can often give advice. Telephone 01228 814008

Zero Tolerance Policy

The NHS operates a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation, we will notify the patient in writing of their removal from the practice list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.

How do I give feedback or make a complaint about an NHS service?

Please Click Here to Download the Complaints Guideline Leaflet